FAQ

1. I've forgotten my password.

If you forget your password, you have to reset it before you can use myCPD again. You can reset your password by answering your secret question.

In the left side box, click Forgot Password.
Type the your User ID, Security Question along with Answer. Click Submit.

2. I can't sign in.

If you can't log in to a website with your User ID (the User ID is your IC number), try the following:

Check that the myCPD network isn't temporarily out of service.
Make sure that you typed your password correctly. If you've forgotten your password, try to reset it.
Make sure that you have configured your browser to allow cookies (A small text file, created by a website, that stores information on your computer. For example, your preferences when visiting those sites.) . If your browser doesn't allow cookies, you can't sign in with your myCPD.

3. How do I set up a new account?

You can register yourself on myCPD.

Register for an account
On the Left Side Menu, click New Registration.
Select an option to register as a user or provider.
Key in all the relevant information for each text fields.
Click Submit.

4. How do I change my password?

To help protect your personal information, change your password regularly. To change your password, follow these steps:

Log in to myCPD
Under Utilities, and then click Change Password.
In the Current Password box, type your current password.
Type and confirm a password for your account.
Then click Submit. A email notification will be sent to your email.


5. User Manual download links

Click here to download CPD User Manual

Click here to download Provider Manual

Click here to download Supervisor Manual

Click here to download Committe Manual

Click here to download Controller Manual

Click here to download Secretariate Manual